International Rescue Committee (IRC)

Direct Service Assistant

SCOPE OF VOLUNTEER WORK: Welcome newcomers into our community as a Direct Service Assistant by supporting IRC staff with a variety of activities in our SeaTac office. Interns help with case files, make phone calls, assist with scheduling and other administrative duties as assigned. These tasks are essential in helping our office run efficiently and effectively, allowing us to provide quality services to our clients. There may also be opportunities to assist with immigration-related work, such as helping clients fill out naturalization and adjustment of status paperwork. This position is a great opportunity to gain professional experience in a social service setting. You will also be exposed to how a refugee resettlement agency operates and the challenges refugees face once they arrive in the U.S.  


TIME COMMITMENT: Minimum 8 hours/week during IRC office hours. Regular schedule required. Position begins in June 2015. Minimum 2-3 month commitment.


  • Help IRC staff organize and update case files and other important documentation
  • Assist in scheduling appointments for refugee clients
  • Help arrange transportation for clients to appointments if necessary
  • Answer incoming phone calls and greet clients
  • Keep reception area tidy and welcoming
  • Help with photocopying, scanning and faxing
  • Assist clients and staff with completing paperwork
  • Assist with immigration-related administrative work
  • Occasionally accompany clients to appointments if needed


  • Must be culturally sensitive, respectful of diverse backgrounds and willing to work with English language learners; previous cross-cultural communication experience a plus
  • Ability to handle sensitive client information confidentially
  • Must be flexible, patient and willing to learn and perform reasonable duties as needed
  • Ability to communicate effectively in English; additional fluency in a refugee language helpful, but not required
  • Willingness to adhere to IRC volunteer and workplace policies


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