International Rescue Committee (IRC)

Direct Service Assistant


IRC Direct Service Staff help refugees from all over the world transition into a new home and new life in King County. You can help welcome newcomers into our community as a Direct Service Assistant by supporting IRC staff with a variety of activities in our SeaTac office. Volunteers will help with case files, make phone calls, assist with scheduling and other administrative duties as assigned. These tasks are essential in helping our office run efficiently and effectively, allowing us to provide quality services to our clients. As needed, volunteers may assist the IRC’s Medical Caseworker with activities related to refugee health and wellness. There may also be opportunities to assist with immigration-related work, such as helping clients fill out naturalization and adjustment of status paperwork. This volunteer position is a great opportunity to gain professional experience in a social service setting. You will also be exposed to how a refugee resettlement agency operates and many of the challenges refugees face once they arrive in the U.S.

LOCATION: IRC SeaTac office

TIME COMMITMENT: Minimum 4 hours/week (regular schedule required). Minimum three month commitment starting June 2014. Open shifts TBA, but all shifts will take M-F, 9am-1pm or 1pm-5pm. 


  • Help IRC staff organize and update case files and other important documentation
  • Assist in scheduling appointments for refugee clients
  • Help arrange transportation for clients to appointments if necessary
  • Accompany staff or other volunteers on home visits or with clients to appointments if needed
  • Answer phones and greet clients
  • Keep reception area tidy and welcoming
  • Help with photocopying and faxing
  • Assist clients and staff with completing paperwork
  • Assist with immigration-related administrative work
  • Track and report volunteer hours and activities to appropriate IRC staff
  • Other duties to support direct service staff as assigned


  • Must be culturally sensitive and respectful of diverse backgrounds
  • Must be able (or willing to try) to understand English language learners
  • Ability to handle sensitive client information confidentially
  • Must be flexible, patient and willing to learn and perform reasonable duties as needed
  • Ability to communicate clearly and effectively in English; additional fluency in a refugee language helpful, but not required
  • Must pass a criminal background check and driving background check (if driving clients)
  • Willingness to adhere to IRC volunteer and workplace policies

Reports to: IRC Casework Staff and SeaTac Office Manager/Immigration Specialist


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