This document discusses the methodological decisions which arise when conducting cost-efficiency analysis, and suggests a standard approach for dealing with these issues in the context of humanitarian basic needs programs.

In Jordan, there are an estimated 1.2 million Syrian refugees, the vast majority of which are unemployed. To address this crisis, the Jordan Compact, a new partnership between the international community and Government of Jordan that provides a pathway to economic opportunity for both refugees and Jordanians, was crafted.

Humanitarian mobile money disbursements are often hampered by liquidity and performance constraints throughout the cash delivery ecosystem – from Retail Agents to mobile money service providers. This report documents and provides an analysis of the challenges encountered in the process of delivering humanitarian bulk payments and presents key recommendations for humanitarian organizations, mobile money service providers, and donors alike to overcome these constraints.

Refugees in host countries like Jordan and Lebanon are desperate to rebuild their lives, but face significant barriers to finding employment.