This briefing paper makes the case for staff to invest in client responsiveness, and outlines goals and strategies for the organization and the sector.

Sixty million people are fleeing their homes, two-thirds within their own countries and the rest crossing borders to seek refuge. While the world has never been more generous in responding, offering $28 billion in 2015, the $15 billion gap between humanitarian needs and available financing has never been so wide. We need better aid to make the greatest impact with scarce resources and overcome the challenges of modern displacement.