This paper argues knowing how school systems are managed and how accountable school directors are to parents is crucial when intervening to strengthen the delivery of education services.

We are looking for local technology partners and hardware manufacturers to sell or lease tablets or other devices, support connectivity, storage and charging solutions, and assist with technology set-up, training and management.

The local technology partner should have technical capabilities to set-up devices with software, support any technology-related challenges that may arise in the field (remotely and/or in-person), and work with our design team to explore storage, connectivity and charging solutions in areas with low resources and high levels of constraints.

Our vision is to work closely with the local technology partner to develop and execute an optimized model in our next phase in Cox’s Bazar. Based on a successful execution in Cox’s Bazar, we hope to continue working with the local technology partner as we scale-up the program.

We wish to engage with Providers who can:

• Create an end to end solution - leveraging another platform such as Twilio, Dialogflow, or RapidPro if necessary

• Provide these features through any technology stack to facilitate automation of interactive educational messaging via WhatsApp, (and ideally also through Facebook Messenger, or Telegram) to students, and create an easy to use dashboard for teachers to create content and track their students.

• Assist with the set-up of a WhatsApp Business API for the program in Colombia including; o provide flow guidance and opportunities o automate communication flows based on curriculum content provided o train IRC staff and teachers on using the dashboard o collect data from participants during implementation o provide ongoing technical support.

This paper explores the theory and practice of organizational development, in particular, the process through which INGOs work in partnership with their local staff and leadership to help strengthen partners’ ability to serve as effective service providers, public advocates and leaders.