This paper argues knowing how school systems are managed and how accountable school directors are to parents is crucial when intervening to strengthen the delivery of education services.

A French version of the International Rescue Committee's report on accountability in local service delivery: the Tuungane approach.

The International Rescue Committee (IRC) and its partners implemented a large-scale community-driven reconstruction (CDR) program called Tuungane (“Let’s unite” in the local Kiswahili language) from 2007 to 2016.

This paper looks at strategies aimed at improving responsiveness and accountability in service delivery by supporting service users to act collectively to influence key decisions, monitor service quality and demand better services.

Community scorecards are often conceived as a tool to exact greater accountability and responsiveness from services providers, as well as being a strong instrument for community empowerment. However, little is known about the impact of this type of social accountability tool, and even less so in conflict-affected and fragile contexts like that of eastern Congo.