Supporting refugees in the South West

The Refugee Employability Programme (REP) is a UK government-funded programme to support refugees to integrate into life in the UK, contribute to the economy and build a sustainable and long-term future. 

The Refugee Employability Programme can help you with:

  • Finding employment: Build your skills to find meaningful work, including self-employment.
  • Settling in: Learn how to navigate UK life independently.
  • Learning English: Build confidence to communicate better.

How to apply

There are multiple ways you can apply

  1. Submit your application using this online form.
  2. Use this form to apply for someone else.
  3. Contact us by email or telephone.

Contact us

You can also contact us to get support with your application or ask any questions you might have.

Am I eligible?

To be eligible to apply for the Refugee Employability Programme you must be:

  • Between the age of 18 and 66 (state pension age).
  • Living in the South West of England.
  • Actively seeking work and not in full-time employment (16+ hours/week) or full-time education.
  • Must either have Indefinite Leave to Remain, also known as settled status, or be on the 5 year pathway to settled status.
  • You must have arrived in the UK by certain routes (see below).

More information

How does it work?

1. Apply and check eligibility

You can sign up by calling us for free, filling out this form online, or sending us an email (contact details below). We will quickly check if you are eligible within 5 working days.

2. Meet your case worker

You will meet your case worker, who can talk to you in person (depending on where you live), online or over the phone. Your case worker will be your main point of contact during the programme.

3. Set your goals

Work with your case worker to make a personal plan of what you want to achieve in the short and long term. Decide on the steps needed to reach them.

4. Get the support you need

You will be able to access tailored services that suit your needs, including employability support, language learning support and integration support services (eligibility criteria apply for some services).

5. Get regular check-ins

Your case worker will contact you at least every 10 working days. They will check in on your progress, celebrate your achievements. We will also be in touch to get feedback from you on how to ensure the service is working for your needs.

If you need help with language during any part of our program, we can provide interpreting services.

We are here to support you for up to 18 months, including 6 months after you find a job. We want to help you succeed and feel settled in England.

What types of support are available?

We're here to support you for up to 18 months. Here's what the programme offers:

Employability support

We help you find a job or start your own business. This includes:

  • Personal coaching to discover your skills.
  • Creating a custom CV and job applications.
  • Assistance for those interested in self-employment.
  • Preparing you for successful job interviews

Integration support 

We provide personalised help with integration and job challenges. You'll benefit from:

  • Help connecting you to essential services.
  • Regular check-ins to track your progress and celebrate your achievements.

Orientation for newcomers course:

  • Navigate UK systems independently: immigration, taxes, benefits, health, education, and more.
  • Develop essential UK skills like budgeting, volunteering, and English practice.
  • Understand your rights and responsibilities.

Language skills support (ESOL)

We help you improve your English. This includes:

  • English classes in person and online.
  • Extra workshops for specific language needs like CV writing.
  • Digital literacy course to help you with the basics of computers and using the internet.

Entrepreneurship & self-employment 

Explore self-employment opportunities in the UK with our help. We offer:

  • Online workshops to develop and test your business ideas.
  • One-on-one sessions with business advisors for specific questions.
  • Startup programs for various industries, like eCommerce, Food & Beverage, and Nonprofit organizations.

We're here to support you on your journey to success in the UK.

Which arrival routes are eligible?

    You must have arrived in the UK under one of the following routes:

    • UK Resettlement Scheme (UKRS)
    • Afghan Citizen's Resettlement Scheme (ACRS).
    • Afghan Relocations and Assistance Policy (ARAP)
    • Community Sponsorship Scheme (if you arrived on or after 25 February 2021)

    You can get extra support focused on Integration and English language learning if you arrived through the below routes:

    • Refugee Permission to Stay (if you were granted Permission to Stay on or after 28 June 2022)
    • Mandate Resettlement Scheme (if you arrived on or after 25 February 2021)
    • Refugee Family Reunion (if your sponsoring refugee is eligible)

    For more information, please refer to the UK Government REP page, or contact us:

    Give us your feedback

    We are committed to providing high-quality services to all participants in the refugee employability programme. We value your feedback and take all complaints seriously. Your input helps us improve our services and address any concerns promptly.

    You have the right to present your compliments, concerns, suggestions and to file a complaints if you are unsatisfied with our services.

    You can provide feedback or file a complaint anonymously without revealing your identity if you wish.

    Your participation in the programme will not be interrupted or terminated as a result of your complaints.

    You will be treated fairly and given prompt unbiased consideration. You will also received follow up from us to inform you of the outcome of your complaint.

    How to make a complaint, offer feedback or suggestion:

    Face-to- face: You can discuss directly with your case worker or their manager.

    Phone: You can call our free phone number 0808 294 0124 and choose option 4 to give feedback to the dedicated team member.

    Written: Complete the feedback form,

    Or submit a complaint to the address [email protected]

    You can also send a letter to our office addressing it to the REP Project manager on 100 Wood St, Barbican, London EC2V 7AN.

    What happens next?

    Your feedback will be handled by a dedicated member of the team, the Monitoring and Evaluation officer, who will investigate the complaint and confirm the priority level.

    Depending on the appropriate level of priority, we will respond to your feedback within 72 hours for critical complaints and up to 30 days for low-priority complaints. High-priority feedback will be reported to the Home Office.

    Our feedback response will vary depending on anonymity and the type of feedback provided.

    We will get back to you to confirm that the feedback has been received with the response timeline.

    The project manager will provide you with updates as needed.