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Volunteer

Case-Management Victim & Survivor Services Volunteer

Start date: Ongoing
Last updated 

OVERVIEW:

The Center for Wellbeing provides intensive case management to survivors of torture, victims of crime, victims of human trafficking and asylum seeking families living in Arizona. The Case Management - Victim & Survivor Services Volunteer will work closely with the Caseworkers and Wellness Team to provide culturally competent, comprehensive services to refugee, foreign national, and immigrant survivors of war, violence, displacement, and trauma. In addition, they will learn how to provide trauma-informed, victim-centered, strengths-based services that promote health and safety, inspire confidence, respects choice, and assists survivors towards independence.

RESPONSIBILITIES

  • Research other community resources and continue to expand the resource lists
  • Document all activities in case notes and send weekly client reports
  • Input client data in tracking systems
  • Learn how to provide trauma informed and victim centered services to vulnerable refugees and immigrants that have experienced significant trauma
  • Provide training for the clients including cultural orientation, transportation, life skills, job readiness training, banking, budgeting classes and client rights and responsibilities
  • Assist clients with connecting to community resources (including: food banks, libraries, shelters, etc.)
  • Coordinate individual appointment logistics with health or social providers
  • Collaborate with IRC staff and community partners to enhance activities and supplement services to clients
  • Other relevant program support duties, as assigned

REQUIREMENTS

  • Submit volunteer hours on a monthly basis.
  • Donation of $50 to cover the cost of the background check
  • Interest in public health, social work, or international studies preferred, but not required
  • Proficient in Microsoft Excel & other Microsoft Office applications
  • Computer literacy and database experience preferred
  • Ability to maintain confidentiality regarding client information 
  • Strong verbal and written skills in English
  • Strong organizational skills
  • Ability to take initiative and work independently with little supervision
  • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds 
  • Must be comfortable working with the LGBTQ community and Asylum seekers
  • Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle
  • Ability to obtain an Arizona Level One Fingerprint Clearance Card

TECHNOLOGY REQUIREMENTS:

  • Volunteers will be required to use their own technology tools to work on virtual opportunities. IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc.
  • All personal devices must:
  • Be kept current with all operating system updates and security patches,
  • Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a Laptop.
  • Have lock screen set to 10 minutes or less with a password required to unlock the device
  • Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. Lockout period must be no less than 30 minutes.
  • Additional policy details will be discussed during orientation and training.

CLEARANCE REQUIREMENTS:

All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or by IRC policy.

IN-OFFICE AND REMOTE ACTIVITIES:

In-office activity – currently all activities are carried out remotely during the COVID-19 pandemic.  

Remote onboarding and activities will begin prior to in-office activity and will be agreed between you, your supervisor, and the Volunteer Coordinator. The number of hours available and required may be reduced during remote-working periods.

Apply here