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Client Coordinator Volunteer

Start date: Ongoing
Last updated 

PURPOSE OF VOLUNTEER POSITION:

 

The Client Coordinator volunteer manages the front desk and waiting lobby. This volunteer will always be the first person people see when they come into the IRC office. A Client Coordinator is responsible for setting and maintaining the overall environment, while clients wait in the lobby. Client Coordinators greet clients and help them access services. The volunteer is responsible for directing client needs to the appropriate staff member as well as answer phones, take messages, and respond to general questions.

COMMITMENT:

  • 6 months and/or long-term commitment
  • Available Monday through Friday; 8:30-12:30pm and/or 12:30-4:30pm shifts

RESPONSIBILITIES:

  • Greeting clients
  • Answering IRC main phone
  • Making appointments
  • Briefing staff on client’s needs
  • Taking messages
  • Answer general questions about IRC
  • Assisting with executive management tasks

VOLUNTEER REQUIREMENTS:

  • Follow the “IRC Way” of policies and conduct
  • Meet scheduled weekly/monthly commitment
  • Perform all required tasks and functions

VOLUNTEER QUALIFICATIONS:

We ask that candidates have the following qualities:

 

  • Commitment to the goals and philosophy of IRC

PREFERRED QUALIFICATIONS:

  • Must be hardworking and self-motivated
  • Ability to pay great attention to detail
  • Possessing knowledge of Microsoft Excel and Word
  • Proficiency in one of the following languages: Dari, Farsi, Arabic, Spanish.

This position reports to the Volunteer and Donations Coordinator

APPLYING:

  • Submit an online application here.

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