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Community Orientation & Program Coordination Volunteer

Start date: Ongoing
Last updated 


This volunteer position has two main responsibilities: teaching refugee and special immigrant visa holder (SIV) clients how to navigate their new communities, and assisting with program coordination duties in the resettlement and anti-human trafficking departments.


Community Orientation:

The volunteer will work directly with caseworkers in the resettlement program to assist SIVs and refugees who are within their first 90 days in the United States. The volunteer will teach clients how to use their public transportation systems to access places they need to go on a regular basis (supermarket, library, hospital, etc.). Places traveled may vary depending on client needs week-to-week. The majority of IRC clients live in Contra Costa County in towns such as Antioch, Pittsburg, and Concord, so having access to a car is ideal. The volunteer will be responsible for learning the bus system in the areas where our clients live. Bus passes will be provided for the volunteer.


Program Coordination:

The volunteer will work directly with the resettlement coordinator on administrative tasks that are essential to the resettlement and anti-human trafficking programs. Duties will focus on reviewing client financial documentation, quality assurance of case files, and data collection. Additional duties and/or projects may be assigned as needed.


  • 10-30 hours per week with the ability to work at least one 6 hour block of time per week for bus orientations.
  • 6 months minimum


  • Train clients on how to use the bus system (including purchasing tickets, reading the bus map and timetable, etc.)
  • Train clients on routes required to get key locations (IRC office, the grocery store, health clinic, etc.)
  • Review case files for accuracy and program compliance
  • Review client financial records for accuracy and program compliance
  • Collect and/or review data as needed
  • Other administrative tasks as assigned


  • Follow the “IRC Way” of policies and conduct
  • Meet scheduled weekly/monthly commitment
  • Perform all required tasks and functions
  • Attend supervision as requested



We ask that candidates have the following qualities:

  • Must be hardworking and self-motivated
  • Strong communication skills (both interpersonal and with supervisors)
  • Possess a great attention to detail and organizational skills
  • Strong sense of personal initiative and be able to work independently in a fast-paced office
  • Comfortable spending time with clients without a caseworker or interpreter present
  • Access to a car


  • Computer literacy with PC systems and software
  • Experience working with multi-cultural populations
  • Language proficiency in one of the following languages is highly desirable: Dari, Farsi, Spanish, Burmese, Pashto, Tigrinya.
  • Experience working with other social service agencies in Alameda County such as medical providers or County Benefits offices

This position will report directly to the Resettlement Coordinator and indirectly to all Resettlement Caseworkers.


  • Submit an online application here.

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