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Immigration Assistant

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The first face community members see, volunteers serve a minimum of 2 shifts per week (8-9 hours). No immigration experience needed, but language capacity outside of English is a plus.

Location: City Heights Office

Dates Needed/Minimum Commitment:​

  • Minimum 3 month commitment; 2 shifts per week (8-9 hours per week)

Times Needed: (subject to change)

  • Shifts Available: Monday-Friday, 8:30am-1pm or 1pm-5pm


  • Greet and assist clients at high volume front desk, both in person and over the phone
  • Maintain immigration caseworker calendar, scheduling and confirming client appointments
  • Correspondence processing, database updates and maintenance, file making and management
  • Assist the Immigration department with various tasks, as needed. Opportunities for increased involvement and responsibilities are available on Supervisor’s discretion.

Preferred Qualifications:

  • Experience with Microsoft Office, Google Applications and Drive and multi-line telephones 
  • Customer service experience
  • Proficiency in a second language (especially Amharic, Arabic, Dari, Farsi, French, Karen, Mandarin, Spanish, Somali, Swahili, Tagalog, Urdu or Vietnamese) is encouraged

Required Qualifications:

  • Attention to detail
  • Ability to take direction (written and oral) and to complete tasks independently
  • Ability to attend two day Immigration Training/Orientation in order to become familiar with Immigration services and procedures as well as volunteer duties and expectations (orientation will be coordinated with supervisor)
  • Regular attendance is required.


  • Attend an Immigration Training Orientation (5 hours); held once a month
  • Additional one on one staff training