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Intensive Case Mangement (ICM) Volunteer

Start date: Ongoing


ICM volunteers will work with clients to support them in navigating U.S. systems and resources and working to meet goals towards self-sufficiency. The volunteer(s) work and help with the staff benefits the IRC program, clients, and/or organization while providing an opportunity for the volunteer to practice skills and gain deeper knowledge relevant to their interest in health and wellness.


  • Monday through Friday; minimum of choosing two full days to volunteer
  • Office hours are from 9:00am-4: 30 pm
  • 6 months or more average commitment



  • Work with clients to attain goals outlined in self-sufficiency plans (navigate public transportation, access community services, etc.).
  • Support clients in finding and accessing community resources/agencies and completing necessary applications (ex. low-income housing, benefits, etc.)
  • Ensure accurate records of interactions with clients through case notes in an internal database and complete case files.



  • Follow the “IRC Way” of policies and conduct
  • Meet scheduled weekly/monthly commitment
  • Perform all required tasks and functions



We ask that candidates have the following qualities:

  • Commitment to the goals and philosophy of IRC
  • Strong communication skills (both interpersonal and with supervisors)
  • Possess a great attention to detail and organizational skills
  • Strong sense of personal initiative and be able to work independently in a fast-paced office
  • Computer literacy with PC systems and software
  • Experience working with multi-cultural populations


  • Experience working with refugees, asylees, vulnerable populations or persons in crisis
  • Knowledge of public benefits and community resources (e.g. health, housing, employment, education, etc.) in and around Alameda and Contra Costa County
  • Access to a car and willingness to drive clients preferred


This position reports to the ICM Caseworker



  • Submit an online application here.

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