Front Desk Volunteers are the face of the IRC. As the office is reopening, this position is vital as more clients and community members arrive at the office for services, though services are being conducted by appointment only. Volunteers will be needed to greet walk-ins, explain that services are being conducted in person by appointment, and help connect walk-ins to the staff and/or department they need. With a substantial amount of client interaction, volunteers will gain practice communicating with diverse populations to find shared understanding. At the front desk, you will learn more about varied programs and services offered by the IRC in Tucson. The best fit for this position is someone who is personable, patient, flexible, and a problem solver. IRC staff is busy, which means we are not always immediately accessible to those who walk or call-in, so Front Desk Volunteers are crucial to providing a friendly space to ensure people feel welcome. If time allows, the position may also assist with various administrative tasks.
- Greet walk-ins, usually IRC clients, donors or volunteers and direct them to appropriate staff
- Manage lobby area
- Screen and direct phone calls that come through the general IRC number
- Utilize resources available, including the resource manual, online training and IRC staff to answer questions that come up throughout your shift
- Administrative and clerical support to staff including handling mail, processing donations managing office forms.
- At least one shift per week, (9am - 1pm or 1pm - 5pm)
- Comfortable with saying no and asking questions
- Prior experience working with various language speakers preferred, but not required
- Passionate about refugee services
- Willing to learn about the IRC and our wide variety of programs
- Reliable and communicative of any schedule changes at least 24 hours prior to scheduled shifts
- Submit volunteer hours on a monthly basis.
- Willing and able to follow all IRC COVID-19 protocols including wearing a facemask, practicing social distancing, and disinfecting surfaces after use
- Develop relationships with all of IRC staff members and dozens of different refugee clients from many different backgrounds while assisting in our office.
- Choose the day(s) you care to help out with during the week and exercise a flexible weekly schedule.
- Practice communicating with limited English speakers
- Practice languages you may be learning (Swahili, Arabic, Nepali, Kirundi, Kinyarwanda, Tigrinya, Amharic)
- Professional development and administrative assistant skills
Reports To: Pearl Celix