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Resettlement Casework Volunteer

Start date: Ongoing
Last updated 


A volunteer in the resettlement team may help with any or all of the above tasks.  Responsibilities will be balanced between administrative responsibilities and direct client work. Administrative tasks include creating case files, documenting services provided through case notes, copying necessary documents, completing paperwork for external service providers, and so forth. Common direct client service tasks involve registering children for school, accompanying clients to appointments, helping clients open bank accounts, etc. If able to commit for 6 months or more and contribute at least 15 hours/week, volunteers may be able to take on full responsibility of a specific program component, such as coordinating all cultural orientation classes or ensuring school enrollment is completed for all new arrivals.


  • 10 – 30 hours per week
  • 4 months minimum



  • Enroll clients in public assistance programs such as food stamps, cash assistance, and medical insurance
  • Register children in school
  • Take refugees to doctor appointments and  other meetings in the community
  • Assist in obtaining Social Security Cards for newly arrived refugees
  • Fill out the necessary paperwork for aforementioned tasks.
  • Provide daily, on-going assistance in the management of refugee case files. This includes working on the IRC database to enter notes on recent activities and working with physical case files to ensure all paperwork is in order and filled out correctly
  • Assist with cultural orientation classes
  • Assist in coordinating medical appointments for new arrivals



  • Follow the “IRC Way” of policies and conduct
  • Meet scheduled weekly/monthly commitment
  • Perform all required tasks and functions



We ask that candidates have the following qualities:


  • Commitment to the goals and philosophy of IRC
  • Strong communication skills (both interpersonal and with supervisors)
  • Possess a great attention to detail and organizational skills
  • Strong sense of personal initiative and be able to work independently in a fast-paced office



  • Computer literacy with PC systems and software
  • Experience working with multi-cultural populations
  • Language proficiency in one of the following languages is highly desirable: Dari, Farsi, Spanish, Burmese, Pashto, Tigrinya.
  • Casework experience
  • Experience working with other social service agencies in Alameda County such as medical providers or County Benefits offices


This position will report directly to the Resettlement Caseworker(s) (TBD based on specific qualifications and areas of need).



  • Submit an online application here.

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