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Volunteer

VITA Tax Program Liaison

Opportunity no longer active
Last updated 

 

Tax Program Liaison 

Tax season at the IRC is our office’s busiest time of year and as a Tax Program Liaison you will be integral to the program and serve as a welcoming thread connecting our clients and our tax volunteers.  Low income individuals and families come to the IRC looking for assistance in navigating their taxes and we provide free one-on-one help for these clients through certified tax preparation volunteers.  In this role you will greet clients, check them in and lead them to their assigned tax prep volunteer as well as creating new appointments and following up with clients in the days and weeks after they have submitted their returns. Unlike our other tax related volunteers you do not need to be certified in tax preparation but you will receive training for this position. 

Responsibilities:

  • Distribute outreach materials in community as needed to promote program
  • Greet clients and help them check-in for appointments
  • Support front desk volunteers by answering phones and scheduling client appointments
  • Follow up with clients via phone regarding incomplete or rejected returns
  • Additional administrative support as needed

Qualifications:

  • Proficient in spoken and written English
  • Strong communication and customer service skills
  • Basic computer skills
  • Second language skills a plus (Spanish, Arabic, Farsi, or another refugee language)
  • Desire to serve low-income and refugee populations

 

Training/Preparation:

  • Attend a general IRC Orientation (1 hour)
  • No tax preparation certification required

 

Times Needed: (subject to change)

CITY HEIGHTS OFFICE

  • Friday, Saturday, Sunday

         10am-1pm

         1pm-4pm

  • Tuesday, Thursday

         1pm-4pm

         4pm-7pm

 

Dates Needed/Minimum Commitment:

Commitment from January to April 18th, 2019

At least 6 hours per week preferred

Apply with the link below:

https://rescueglobal.secure.force.com/application/rc_volunteers__ApplicationForm_Designer?id=a3E31000000UEco#!mode=view&form=00P3100000aMKNsEAO&dev=true