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Volunteer Income Tax Assistance Local Volunteer

Start date: Ongoing
Last updated 

Position Overview: Under the supervision of the Financial Capability team, the Tax Outreach Volunteer/Intern will conduct outreach in the immigrant and refugee communities, focusing on the Denver Metro area, to share out information on free remote tax preparation services and facilitate access to IRC's remote tax preparation services. In collaboration with the Financial Capability team, the Tax Outreach Volunteer/Intern will develop partnerships in the Denver Metro area that can help to identify and refer clients, conduct in-person outreach and education for potential clients, inform taxpayers of all the necessary information and documents required to complete a tax return, manage the flow of clients who need assistance with remote tax preparation, and support clients with uploading documents for tax preparers

Time Commitment:

  • 8- 13 hours per week (3 month minimum - February - April)


  • Conduct outreach in the immigrant, refugee and low income community of Denver Metro to share out information on free remote tax preparation.
  • Inform clients of required documents to verify taxpayer identity.
  • Explain the tax preparation program process to the taxpayer.
  • Adhere to Volunteers Standards of Conduct at all times.
  • Maintain taxpayer privacy and confidentially standards..
  • Respond to client communications. Regularly check and respond to calls, voice messages, texts and emails.
  • Collect and upload the taxpayers’ required documents (e.g., valid photo identification, Social Security card(s), W-2, 1099, 1095, prior year’s return, etc.) for tax return completion.
  • Provide administrative support and data entry to Financial Capability Team.


  • High school diploma required. Students studying finance, accounting, or a related field, preferred.
  • Understanding and ability to maintain strict confidentiality regarding client information
  • No previous experience as a VITA volunteer required – IRC will provide the required training for the program per IRC’s and the IRS’s policies.
  • Excellent customer service skills, including experience working with a diverse client base;
  • Strong organizational skills and high level of attention to detail;
  • High level of computer literacy;
  • High level of comfort and effectiveness in working with multi-cultural and multi-disciplinary teams;
  • Strong commitment to economic empowerment of low-income and underserved populations;


  • This position will be a hybrid position that will work remotely a portion of the time and in the community a portion of the time, subject to IRC’s COVID risk mitigation protocols and public health guidance. The Tax Outreach Volunteer/Intern will need to supply their own home workspace, internet access, etc.
  • Commitment to a regular schedule is preferable, though the schedule can be flexible per your other commitments and prior approval from supervisors.  

To Apply:

Please apply for this position using our online application HERE.

IRC General Information Presentation:

To learn more about the IRC in Denver, the clients we serve,  the services we offer them, and how to become a volunteer with the IRC in Denver, register to attend an upcoming information session HERE.