채용

국제구조위원회는 전 세계의 분쟁 지역인 40개 이상의 국가에서 일하기 때문에 일의 범위가 매우 다양합니다. 승진, 전근 및 재고용을 통해 직원 개발을 장려하는 국제구조위원회는 직원이 조직 내에서 성장할 수 있도록 돕습니다.

국제구조위원회는 보살핌과 보호라는 우리의 사명을 이를 수행하는 사람들, 즉 우리 직원에게 적용합니다. 우리는 직원들의 안전과 건강을 증진하고 존중받는 근무 환경을 제공하기 위해 최선을 다합니다.

우리는 직원의 다양성을 중요하게 생각하며 다양한 기술과 관점을 가진 다양한 문화권의 개인이 진정한 협력을 통해 우리의 업무를 가장 잘 수행할 수 있음을 인정합니다. 이 핵심 가치를 지원하기 위해 국제구조위원회는 각 개인의 존엄성과 가치를 존중하는 관계를 육성하기 위한 정책을 유지하고 시행합니다.  

우리는 국제법 및 행동 강령의 원칙에 따라 정책을 지지하며 모든 국제구조위원회 직원들이 기본적인 인권, 사회 정의, 인간 존엄성 그리고 남성, 여성 및 아동의 평등을 증진할 책임이 있음에 동의합니다. 국제구조위원회 직원은 인종, 성별, 종교, 피부색, 국적 또는 민족 출신, 결혼 여부, 성적 성향, 나이 또는 장애에 따른 차별 없이 모든 사람을 대해야 합니다. 

국제구조위원회 경영진은 열린 의사소통의 중요성을 인식하고 직원들이 보복을 두려워하지 않고 상사와 직무 관련 문제 또는 제안을 논의하도록 권장합니다.

국제구조위원회가 일하는 법 

국제구조위원회 및 우리와 함께 일하는 파트너들은 IRC Way - 우리의 행동강령에 설명된 가치와 원칙을 준수해야 합니다. 이것은 무결성, 서비스 및 책임입니다. 이러한 가치에 따라 국제구조위원회는 착취 및 학대로부터 고객 보호, 어린이 보호, 직장 내 괴롭힘 방지, 재정 무결성 및 보복 방지에 관한 정책을 운용하고 시행합니다.

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하단의 채용공고를 확인해 주세요.

인턴 및 펠로우십도 채용이 진행될 경우 공지될 예정이니 하단의 채용공고를 참고 부탁드립니다. 

모집인원:            1명

모집부문:            아래 Job Description 참조

고용형태:            정규직(수습기간 3개월), 경력6년 이상

근무지:               서울 강남구 언주로 432 타워432빌딩 13층

전형절차:            서류 전형 > 1차 면접(한국) > 2차 면접(US/UK본부) > Reference Check

접수기간:            2023년 6월 8일~채용시까지

접수방법             이메일 [email protected]

접수서류:            자유양식 영문 이력서&자기소개서(직무중심) 혹은 경력기술서 (MS Word/PDF)

홈페이지:            www.rescue.or.kr

JOB DESCRIPTION

Position:   Retention Marketing Manager, IRC Korea

Reports to:  Executive Director, IRC Korea

Location:         Seoul, Republic of Korea

Hours:              Full time, 40h per week

PURPOSE OF THE ROLE

IRC Korea’s mission is to inspire the Korea public to financially support the IRC in order to help people impacted by conflict and disaster. The main purpose of this role is to support the Executive Director or IRC Korea in generating long-term sustainable growth, maximizing income and developing a supporter-centric fundraising model.

As the Retention Marketing Manager, you will be responsible for leading and developing the Retention strategy and program and supporter care. You will be responsible for maximizing revenue and donor development activities – as well as future-proofing the program in line with our supporter’s needs and expectations.  

You will be joining a team focused on excellence and growth, with significant opportunity to lead on change and drive impact.   

The position has 2 line management responsibility.

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KEY ACCOUNTABILITIES

1. Strategic and program development (50%) 

• In consultation with Executive Director of IRC Korea lead on the development, implementation and monitoring of the Retention strategy and operational plan
• Maintain and develop a monitoring and reporting framework for retention activity and associated KPIs that show the performance of the acquisition strategy

• Oversee revenue activities across cash, regular giving and the mid-level portfolio ensuring all activity is designed to inspire and engage supporters
• Lead emergency appeals for Retention and ensure processes and activities are optimized for immediate launch
• Oversee supporter development activities to increase loyalty, product holdings and, ultimately, lifetime value
• Be accountable for activity being produced on time, in budget and within departmental strategic objectives
• Ensure best-in-class supporter care that is focused on the long-term relationship with donors
• Work closely with equivalent teams in other national markets (i.e. UK, Germany, Sweden, US) and central support teams to ensure all engagement is coordinated, and where appropriate, synchronized.

2. Budgeting and planning (20%)

• Manage the annual retention planning and budgeting process, advising the Executive Director of IRC Korea on new investment opportunities, and ensuring all activity and project work is aligned with strategic objectives and balanced against team resources
• Review the effectiveness of activity on an ongoing basis and propose investment / disinvestment where appropriate
• Balance in-year income with life-time value as appropriate to ensure all activity is driven by maximizing longer term income
• Manage the income and expenditure tracking, reconciliation and monthly variance reporting
• Focus on maximizing return on investment at all times, and take contingency action as necessary to achieve budgeted income target

3. Leadership and management (10%)

• Lead and develop the Retention Marketing Part
• Be an active part of IRC Korea’s team, modelling leadership behaviors and supporting the Executive Director of IRC Korea in developing a team culture of high performance, continuous improvement and constructive feedback

• Be the retention expert in cross-market working groups and committees
• Manage 3rd party supplier relationships and contracts, ensuring all work carried out is to a high standard and represents good value for money
• Work closely with the Senior Acquisition Marketing Manager to develop a seamless progression for new donors and prospects into further cultivation
• Forge excellent relationships across all areas of the IRC to identify opportunities for collaboration where appropriate
• Network and build external profile of the IRC Korea
• Work closely with the creative studio to develop content is appropriate for the UK strategy and audience
• Work collaboratively with digital engagement and communications colleagues to maximise fundraising and engagement opportunities

4. Insight, analysis and data management (10%)

• Ensure all work undertaken by the retention team is insight driven
• Work closely with the data teams and external agencies and services to gain a detailed understanding of IRC supporters, both behaviorally and attitudinally, and use this insight to inform targeting and marketing activity
• Balance in-year income with life-time value as appropriate to ensure all retention activity is driven by maximizing longer term income
• Maintain an up-to-date knowledge of current data protection legislation and ensure all retention activity is compliant

5. General (10%)

• Keep up to date with the sector developments and benchmarking in individual giving and digital fundraising to ensure IRC is at the forefront of fundraising developments.
• Maintain an up-to-date knowledge of current legislation, best practice and industry standards and adhere to all relevant regulation. Ensure all fundraising and marketing is ethical, effective and supporter centric
• This post may involve some national and international travel, overnight stays and very occasional working outside core office hours
• Undertake any other additional tasks as requested by the Executive Director of IRC Korea

PERSON SPECIFICATION

1. EssentialSkills, Knowledge and Qualifications:

• Driven and proactive with a solutions-based attitude and the ability to motivate a team
• Strong interpersonal skills, with the ability to manage, influence and negotiate with stakeholders at all levels
• Ability to manage sophisticated budgets and performance forecasting models
• Comprehensive understanding and experience of audience segmentation, analytical modelling such as LTV and use of insights to drive strategy and performance
• Commercial mindset, with the ability to set and evaluate short and long-term strategic objectives and pivot based on results
• Numerate with excellent data analysis and interpretation skills
• Excellent organizational skills, especially the ability to manage a complex, varied and substantial team workload
• Excellent verbal and written English and the ability to produce well designed and high-quality proposals and reports

2. Experience:

• More than 5+yrs experience in Supporter(customer) Development and Marketing in corporate or NGO sector including at least 3+yrs experience in Retention Marketing/ Experience marketing.
• Detailed understanding of cash and recurring revenue business models and budgets
• Experience and understanding of creative process and relationship with brand identity through different channels and audiences
• Experience of working in a fast-paced, high performing team
• Experience working for a centralized, international organization would be a strong advantage
• Experience using a CRM system 

• Language Skills: Korean speaker, Fluent in English.

IRC strives to be an equal opportunities employer committed to equality of opportunity and to non-discrimination for all job applicants and employees. IRC seeks to ensure diversity in the workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and implements policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

모집인원:            1명

모집부문:            아래 Job Description 참조

고용형태:            정규직(수습기간 3개월), 경력 2년 이상

근무지:               서울 강남구 언주로 432 타워 432빌딩 13층

전형절차:            서류 전형 > 1차 면접(한국) > 2차 면접(US/UK본부, 생략가능) > Reference Check

접수기간:            2023년 7월 19일 ~ 2023년 8월 18일까지

접수방법             이메일 [email protected]

접수서류:            자유양식 국영문 이력서&자기소개서(직무중심) 혹은 경력기술서 (MS Word/PDF)

홈페이지:            www.rescue.or.kr

JOB DESCRIPTION

Position:   DigitalFundraising Officer

Reports to:             Digital Fundraising Manager, IRC Korea

Location:Seoul, Republic of Korea

  Hours:                         Full time, 40h per week

PURPOSE OF THE ROLE

The main purpose of this role is to support managing the performance of each digital channels, including search AD (SA) / display AD (DA), aiming direct/indirect contribution for optimizing the IRC Korea’s digital income and diverse supporter-centric fundraising model.

.  

KEY ACCOUNTABILITIES

1. Fundraising Advertisement Management

• Review, revise the creation of digital SA/DA AD asset and various application for each ad channel, additional asset creation during the fundraising campaign promotional period for more optimizing the current appealing asset
• Multiply/Segment the AD target/asset group for reaching more segmented, relevant   approach to audience
• Review and monitor the agency operation of SA/DA AD channel and AD group, review and discuss with the digital fundraising manager regarding the report of the agency.
• Explore additional AD channels with digital marketing agency, fundraising manager for reaching new audience and propose the pilot AD campaign
• Initiate, create and operate   2 digital fundraising campaigns’ promotional web-page and AD assets, based on IRC korea’s yearly plan
• Work collaboratively with Communications, Brand and Creative colleagues to maximise fundraising opportunities including AD asset creation and result sharing
• Work closely with equivalent teams in other markets (i.e. Germany, Sweden, UK, US) and the International Operations team to ensure all activity is coordinated and maximised

2. Budgeting and planning implementation.

• Initial monitoring and reporting on digital fundraising income and expenditure budget lines on a daily, campaign basis to fundraising manager
• Initial review of the effectiveness of fundraising activity on an ongoing basis and propose investment / disinvestment channel, AD segment where appropriate Insight, analysis and data management

• Review the agency setting of UTM parameter of each AD asset and AD group, following the IRC HQ’s UTM parameter standard
• Review the IRC Korea’s Google Analytics account daily and routine basis for each AD channel, AD set performance, inclusive of IRC Korea’s CRM account incoming donational information
• Maintain an up-to-date knowledge of local data protection legislation and ensure all digital activity is compliant

3. Other accountabilities

• Monitor up to date with the NGO sector developments in digital fundraising to ensure IRC is at the forefront of fundraising.
• Maintain up-to-date knowledge of current best practices and digital marketing industry trend and adhere to all relevant activities
• Ensure all fundraising and marketing is ethical, effective and supporter centric
• This post may involve some travel, overnight stays and very occasional working outside core office hours, e.g. during emergency appeal launches
• Undertake any other additional tasks as requested by the Executive Director, Senior Manager, IRC Korea

PERSON SPECIFICATION

• More than 2 years of experience in running and optimizing advertisement via digital channels (SEM, Paid Social, programmatic/re-targeting,etc) either on a non-profit organization, a company or an agency
• Experience working in Google Analytics, CRM systems and each AD channels
• Goal-oriented and numerate with excellent data analysis and interpretation skills
• Self-starter with the ability to make a success of new initiatives
• Strong communication and interpersonal skills and the ability to establish good working relationships with colleagues locally and globally
• Good organisational and time management skills and the ability to work to deadlines, prioritise and multi-task in a fast-paced environment
• Flexibility as regards working hours, including sometimes working to tight deadlines
• Is behind IRC's work and values

Desirable

• Knowledge and understanding of legal frameworks and requirements, and implications of decisions in the best interest of the charity.
• Experience of working with a creative/digital marketing/digital advertisement agency and/or charitable organisation in a similar role
• Experience of liaising with external suppliers to agree price, timeframes and deadlines

QUALIFICATIONS

Educated to degree level.

LANGUAGE SKILLS

Korean speaker. Fluent in English

IRC strives to be an equal opportunities employer committed to equality of opportunity and to non-discrimination for all job applicants and employees. IRC seeks to ensure diversity in the workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and implements policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

이메일 [email protected]