Meet newborn Baby Bello, his parents -- and the IRC midwife who delivered him.

The Syrian crisis has led to an influx of more than 1.2 million refugees into Lebanon, creating severe economic, political and social strains. To better understand the effect of these strains on employers this report seeks to identify how to support the private sector to buffer the impact of the Syrian crisis on host countries and on refugees living there.

This paper looks at strategies aimed at improving responsiveness and accountability in service delivery by supporting service users to act collectively to influence key decisions, monitor service quality and demand better services.