Location: In-person - Sacramento, CA 
Duration: Volunteers typically serve an average of 3-6 hours/week, 4 months minimum.

SCOPE OF WORK: 

The Operations Volunteer provides a broad variety of support services to the Sacramento office. The position is responsible for completing general administrative tasks, including overseeing the general the day-to-day incoming phone calls and messages; is the first point of contact for walk-in clients and visitors; and provides clerical and office systems technical support to the agency staff—all while carrying out these duties in a professional and courteous manner. The position may also be responsible for assisting the Site Director in coordinating meetings, training, and events, and serving as a local point-person for operations.

GENERAL RESPONSIBILITIES: 

  • Daily opening and/or closing the Sacramento office as schedule and office use needs permit; 
  • Provide support to the Sacramento office by serving as a focal point for day-to-day front office administration; 
  • Greet clients, visitors, donors, job candidates, and other important IRC stakeholders with a high degree of professionalism; 
  • Directs visitors to waiting area, as needed; monitors guest waiting time; 
  • Places/directs phone messages to appropriate program staff and tracks written message; 
  • Oversee operations in reception office and copy rooms, including receiving and distributing mail and deliveries, restocking office supplies, and posting office closure signs; 
  • Maintain a clean and welcoming waiting room; 
  • Work in collaboration with program staff to create and maintain a regularly updated collection of local client resources and contacts; 
  • Receive and distribute mail and deliveries; 
  • Maintain a check-in system for client appointments across departments. 

POSITION REQUIREMENTS:  

  • At least 2 years’ relevant work experience in office administration, human resources, facilities management, customer service, or related field, preferred;  

  • Fluent in English, both spoken and written; 

  • Ability to communicate in a language frequently spoken by refugee clients (Dari, Farsi, Pashto) strongly preferred; 
  • Tech savvy, with the ability to troubleshoot basic hardware and software issues preferred;  
  • Ability to multi-task and work under pressure;  
  • Exceptional communication and organizational abilities; 
  • Demonstrated success working and communicating effectively across teams and in a multi-cultural environment; 
  • Proven ability to contribute both independently and as a key team member;  
  • Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively;  
  • Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage skills, and database familiarity is preferred. 

TO APPLY: 

Complete an online application at this link. Please attach a resume, and a cover letter if you wish. You will be contacted for a phone/video screening and next steps. All volunteer positions and internships are part-time, unpaid positions and require a $40 background check (upon receiving a position offer).