Nearly two and half years after President Obama’s Executive Action offering the opportunity for minors from Central America to access the refugee resettlement program, Hilda Galvez, a Honduran native, cried joyfully as her five-year-old son, Ever, was escorted through the gate at Newark Airport near midnight on March 9, 2017.

Since the 1970s, millions of Afghans have fled to Pakistan to escape ongoing violence and natural disaster. They’ve found safety, built families and restarted their lives. However, many are now being forced to return to an unstable country that is unable to support them.

This paper looks at strategies aimed at improving responsiveness and accountability in service delivery by supporting service users to act collectively to influence key decisions, monitor service quality and demand better services.

For children to succeed academically and thrive in their schools, parent engagement is critical. Although parent access within schools may be limited for refugee parents at times, they work to make connections with teachers and support their children’s education.