The IRC San Diego is seeking a Vietnamese-speaking volunteer to support the front desk at our City Heights location. As the first point of contact for visitors and clients, you’ll play a vital role in creating a welcoming and supportive environment, and you’ll help ensure our Vietnamese-speaking clients can access services with ease.

Scope of Work

Provide general office support with a variety of clerical activities and related tasks. This role will serve as the site’s primary Receptionist: greeting, welcoming, and directing visitors and clients appropriately; notifying IRC personnel of visitor/client arrival; maintaining the lobby and front desk; and operating the telecommunications and check-in systems. You will also provide front desk language support to Vietnamese-speaking clients.

Responsibilities 

  • Welcome staff, clients, and guests by greeting them, in person or on the telephone, with a warm and friendly demeanor.
  • Greet and assist Vietnamese-speaking clients in Vietnamese, helping them check in, understand next steps, and connect with the appropriate staff person.
  • Treat all staff, clients, and guests with respect, professionalism, kindness, and dignity.
  • Answer or refer inquiries from clients and guests to the appropriate staff person.
  • Conduct appointment-setting and follow-up calls, including calls in Vietnamese, along with checking the voicemail system and sending messages to the appropriate staff person.
  • Maintain up-to-date information on front desk processes and procedures, keep lobby bulletin boards current with flyers and information, and keep the reception area safe and clean.
  • Follow all policies, procedures, and protocols of the agency.
  • Other related duties as assigned.

Requirements 

  • Fluency in spoken Vietnamese and English required.
  • Consistent professional dress and manner.
  • Ability to communicate well with people of varied backgrounds.
  • Ability to work independently, be a self-starter, and maintain responsibility for multiple tasks.
  • Ability to be flexible, prioritize, and be detail oriented.
  • Ability to be resourceful and proactive in dealing with issues that may arise.
  • Ability to speak in a clear and friendly manner over the phone.
  • Ability to greet clients and visitors in a friendly and welcoming manner face-to-face.
  • Excellent organization, customer service, and time management skills.
  • Proficiency in an additional language relevant to current refugee populations is a plus (particularly French, Haitian Creole, Spanish, Arabic, Dari, Pashto, and Farsi).

 

Working Environment

  • Professional office environment.
  • Must be able to sit and use a computer for long periods of time.
  • Position hours are between Monday-Friday, 8:30am-5pm.

APPLY BY CLICKING HYPERLINK HERE

If you are interested in volunteering and submitting an application for this role, please ensure that you (1) indicate you are applying to the San Diego Office and (2) Under "Volunteer Interest and Information" please enter the top three positions that interest you and indicate the "Front Desk Assistant" to be considered.

When we are ready to proceed with your application, we reach out to discuss next steps!