About the Opportunity:
As the Front Desk Reception Volunteer, you will be the first and may be the last person our visitors see when they visit our office! After receiving training from the Operations team, your role will be to provide front desk services. You will greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department. You will also answer incoming telephone calls to answer basic questions and facilitate communication to staff. Your assistance will allow our programs to execute our services more efficiently, improving both our staff and our clients' experience in the office.
Key Responsibilities:
- Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department.
- Manage flow of visitors during peak periods such as open office hours.
- Answer and direct incoming telephone calls. Take messages and answer basic questions.
- Assist with safety and security measures as required.
- Receive and distribute mail. Process outgoing mail and deposit in mailbox on daily basis.
What We’re Looking For:
- High school diploma or associate degree (or equivalent experience)
- Strong organizational and time management skills
- Excellent written and verbal communication in English
- Cultural sensitivity and the ability to interact with individuals from diverse backgrounds
- Demonstrated proficiency with Microsoft Office programs including Excel, Word and Outlook
- Proficiency in language(s) spoken by IRC’s clients is desired; including Spanish, Arabic, Dari, Farsi, and/or Pashto.
Interested?
- Fill out our Volunteer Screening Questionnaire here!
