SCOPE OF WORK:
IRC SLC’s Digital Inclusion (DI) Program provides newly resettled refugees foundational digital skills training and device distribution, including an initial Digital Capabilities Assessment, one laptop per household, and internet access. To ensure all Refugee & New Americans utilize these digital tools, the DI program facilitates in-language, ongoing one-on-one technical support and digital literacy training via trained “Tech Squad” volunteers. Tech Squad (TS) is one way for R&NA to receive help in accessing digital resources for education, career readiness and other core services. TS will support by teaching clients how to type on a keyboard and use a trackpad, log in to their devices, identify the internet and other useful applications, connect to Wi-Fi, opening and using email, and basic troubleshooting. This is an opportunity for individuals to act as both a mentor and guide in navigating a new community and creating a safe space for the family to learn and improve in their technology use and English skills.
- Provide one-on-one troubleshooting or digital literacy support with a family or individual
- Coordinate availability with the Digital Inclusion Team, and update DI program staff as much as needed
- When completing volunteer work, convey information with respect and kindness
- Complete a volunteer check-in after the first, second and third months
- Stay up to date on educational and other resources available to volunteers; resources are meant to be used during educational and tech support phone calls, and upon request other resources will be provided
- Track monthly volunteer hours in Salesforce
- Patient, reliable communication
- Regularly and frequently check the shared document for support requests
- Update the shared document as needed with correct information
- Adhere to IRC volunteer and workplace policies, including confidentiality policies and respect for family experiences
- Respect the time of interpreters and clients, allow time for translation when working with interpreters
- Communicate clearly and effectively in English. Additional fluency in a refugee language is a plus, but not required
- Preferred client languages: Kinyarwanda, Kiswahili, Rohingya, Dari, Farsi, Pashto, Arabic, Spanish
- Intermediate to advanced general computer skills
- COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires all volunteers who are interested in providing in-person support for our work to furnish proof of vaccination against COVID-19 in order to be onboarded for the position. If proof of vaccine cannot be provided, volunteers may still apply for virtual-only roles.
- Attend a general volunteer orientation for new volunteers. Sign up here!
- Attend a tech squad training or one-on-one training with Digital Inclusion Coordinator after you've attended orientation.
Please contact us at [email protected]