OVERVIEW:

The RCA Volunteer will support the Refugee Cash Assistance Coordinator to ensure that client files are correct and that client data is uploaded in a timely manner. Public benefits managed by the Cash Assistance team include Temporary Assistance for Needy Families (TANF) and Refugee Cash Assistance (RCA) programs. This volunteer opportunity will help the RCA team comply with data management requirements and is ideal for someone who is detail-oriented and doesn’t mind repetitive tasks.

 

Please note that this is an unpaid position. 

 

This is an in-person position. 

 

RESPONSIBILITIES:

Provides administrative services for the RCA program in the following areas:

  • Review cash assistance application documents for completion and accuracy.
  • Audit case file and uploaded documents and report on the status.
  • General administrative support for Refugee Cash Assistance Coordinator.
  • Update date on spreadsheets and data management system.
  • Skill-specific projects as assigned by Program Coordinator.

 

  1. REQUIREMENTS:
  • Basic knowledge of Excel
  • Excellent attention to detail
  • Ability to maintain confidentiality regarding client information
  • Strong verbal and written skills in English
  • Punctual and reliable
  • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
  • Technology requirements:
    • Volunteers will be required to use their own technology tools to work on virtual opportunities.
    • IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc.
    • All personal devices must:
      • Be kept current with all operating system updates and security patches,
      • Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a laptop.
      • Have lock screen set to 10 minutes or less with a password required to unlock the device
      • Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. Lockout period must be no less than 30 minutes.
    • Additional policy details will be discussed during orientation and training.
  • 3 to 5 hours per day, preferably Monday through Wednesday
  • Primary availability during IRC business hours (M-F; 9:00am-5:00pm)
  • Preference given to applicants able to make multi-term commitment

 

CLEARANCES: 

All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or by IRC policy.

 

COMMITMENT:

  • 3 to 5 hours per day, preferably Monday through Wednesday
  • Primary availability during IRC business hours (M-F; 9:00am-5:00pm)
  • Preference given to applicants able to make multi-term commitment

 

Next Steps: Apply on Goldenhere and indicate which volunteer role interests you.