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Location: 7285 W Franklin Rd. Boise, ID 83709
Commitment: Minimum of one 4-hour shift per week; 9am-1pm or 12pm-4pm. Six month commitment preferred with possibility to extend.

Position Description

Under the supervision and direction of the site director and operations staff, the reception volunteer will engage with clients and staff at the IRC in Boise's front desk during regular business hours.

Responsibilities:

  • Greet visitors to the office and connecting them to appropriate staff.
  • Refer visitors to the IRC in Boise’s intake process.
  • Display sensitivity and respect for cultural and personality differences of refugee clients.
  • Schedule appointments with IRC staff when appropriate.
  • Assist staff with clerical and administrative duties, including inventory and donations. 
  • Maintain a clean, welcoming, and safe reception area.
  • Perform clerical tasks: data entry, copying, scanning, and filing.
  • Sort and distribute mail, ensuring clients receive items promptly.
  • Monitor shared spaces (classroom, interview rooms, kitchen, bathrooms) for cleanliness and functionality.
  • Other related duties as assigned. 

Requirements:

  • Must be age 18+ and pass a background check.
  • Must demonstrate cultural sensitivity and respect for others.
  • Communicate effectively in person and by telephone.
  • Computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook). 
  • Previous administrative experience preferred.
  • Detail oriented with the ability to meet deadlines. 
  • Ability to communicate and work as a team member in a cross-cultural environment.
  • Ability to communicate clearly and effectively in English; additional fluency in Arabic, Dari, Pashto, French, Spanish or Swahili is helpful.
  • Willing to learn about IRC history, philosophy, global work, and local efforts.
  • Willing to adhere to IRC volunteer and workplace policies, including strict confidentiality, safety and security practices.

How to apply

All prospective volunteers must complete each step outlined on the Volunteer Opportunities page under Volunteer process.