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Internship Opportunities in Tucson

Last updated 

The IRC’s US offices offer a variety of unpaid internship opportunities throughout the year. Prospective interns should be currently enrolled in an educational institution or a recent graduate and are required to submit an application and resume. For more information, contact VolunteerTucson [at] rescue.org (subject: Volunteering%20in%20Tuscon)

Internships at the International Rescue Committee in Tucson provide college students and recent graduates with opportunities to gain professional experiences and exposure to different fields. Interns learn to work in a multi-cultural environment, build professional networks within the community, and cultivate adaptability and creativity in a dynamic world. 

Steps for Spring or Fall Internships:

This is an unpaid internship but course credit is often available. Interns are accepted for the Spring and Fall semesters on a rolling basis and are expected to work a minimum of 10 to 15 hours a week for the duration of the semester. All internships take place during business hours (8 am to 5pm Mon-Fri) unless otherwise noted on the position description. Interns must be at least 18 years of age and be able to pass a criminal history check.

  1. Get to know the IRC in Tucson and learn more about how you can be involved by attending a monthly information session. To find out when the next Information Session is scheduled and to RSVP, email us at VolunteerTucson [at] rescue.org (subject: Internship%20Info%20Request)   
  2. When you are ready to join the IRC as an intern, apply using our online system. To see a list of current internship openings, please see the position descriptions below. Applications are accepted on a rolling basis. Positions marked with an asterisk have already been filled.
  3. Complete an interview with the specific department supervisor to determine whether there is an appropriate internship position available for you.
  4. Once you complete an interview and accept an offer, the IRC will conduct a background check through HireRight. Your internship placement will only be confirmed after your background check is cleared. All IRC Tucson interns working directly with refugee clients must also procure a Level 1 Fingerprint Clearance Card. 
  5. When your placement is confirmed, the Volunteer Coordinator will work with you and the supervisor to schedule your first day. All newly accepted interns are required to attend a training session to learn about office policies, confidentiality, and communication guidelines, and to make all efforts to participate in ongoing training opportunities. The application process typically takes at least three weeks to complete (including the background check).

Steps for Summer Internships:

This is an unpaid internship but course credit is often available. Interns are expected to work a minimum of 20 to 25 hours a week for the duration of at least 10 weeks. All internships take place during business hours (8 am to 5pm Mon-Fri) unless otherwise noted on the position description. Interns must be at least 18 years of age and be able to pass a criminal history check. The instructions and deadline to apply for a 2020 Summer Internship will be posted in early Spring.

 

Internship Positions

 

Behavioral Health and Survivors of Torture Case Management Intern

OVERVIEW:

      Interns will work with the Licensed Clinical Therapist in providing culturally appropriate intensive case management services for clients enrolled in the Behavioral Health or Survivors of Torture Program.

      RESPONSIBILITIES:

        • Schedule medical, mental health and specialist appointments for program participants.
        • Secure interpreters for intake appointments with non-English speaking clients.
        • Assist participants with transportation for appointments and services as necessary.
        • Keep thorough and complete case notes, and update interdepartmental computer database as necessary.
        • Assist with projects and administrative duties as assigned by the Clinician. 

        REQUIREMENTS:

          • Pursuing degree in Mental/Behavioral Health field, or at least 1 year related experience
          • Ability to maintain confidentiality regarding client information
          • Excellent written and verbal communication skills
          • Proficiency in a second language strongly preferred
          • Demonstrated ability to work independently with attention to detail
          • Strong problem-solving and organization skills
          • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
          • Proficiency in Microsoft Office Suite
          • Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle

           

          Cultural Orientation Intern

          OVERVIEW:

              The IRC in Tucson’s Cultural Orientation Program is designed to provide a holistic and integrated approach to educating refugees during their first week of resettlement in the United States. The Program provides structured trainings to newly arrived refugees and asylees to familiarize them with their new environment and inform them of available services. The Cultural Orientation Intern will support Staff with logistical organization and materials preparation for these training sessions and will actively work with clients to facilitate more thorough absorption and processing of vital information.

              RESPONSIBILITIES:

                • Prepare programmatic materials for the Cultural Orientation Program including handouts and laminated activity cards.
                • Compile necessary materials into individualized client packets.
                • Assist in Cultural Orientation training activities and drills as directed by CO Instructor.
                • Assist Staff with transportation of participating clients to and from the IRC office.
                • Train clients to ride public transportation to and from their homes to the IRC office.
                • Conduct Tucson Highlights bus tours with newly arrived clients.
                • Support Cultural Orientation Coordinator in additional tasks as necessary to design, maintain and improve the Cultural Orientation Program.

                REQUIREMENTS:

                • Punctuality, excellent time management skills, and a flexible schedule
                • Ability to maintain confidentiality regarding client information
                • Proficiency in foreign language is preferred, but not required
                • Office experience a plus, but training will be provided
                • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
                • Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle
                • Experience in ESL instruction considered a major asset
                • Must be available during at least one of either Monday or Friday, 10am-2pm

                 

                Employment and Economic Empowerment Intern

                OVERVIEW:

                    The Employment and Economic Empowerment Intern supports Staff in assisting refugee clients secure their first jobs in the United States and guiding them towards successful integration into the American workplace. Interns will gain familiarity in cross-cultural training techniques, skills development and hiring procedures of area businesses.

                    RESPONSIBILITIES:

                    • Provides direct and administrative services to clients in the following areas:
                      • Resume preparation;
                      • Online and paper job applications;
                      • Job Readiness Training (JRT) classroom instruction;
                      • Client transport to interviews and other post-placement assistance;
                      • Research job opportunities;
                      • Client file management;
                    • Skill specific projects as assigned by Program Coordinator.

                    REQUIREMENTS:

                    • Knowledge of employer expectations, job retention, and job search techniques
                    • Ability to maintain confidentiality regarding client information 
                    • Strong verbal and written skills in English
                    • Punctual and reliable
                    • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds 
                    • Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle

                     

                    Family and Youth Case Management Support Intern

                    OVERVIEW:

                        The Family and Youth Specialist will help in some of the most vital areas of refugee resettlement work. Interns assist with core services including: applying for and enrolling clients in social service programs and school enrollment, apartment set-up, airport pick-up assistance, and other case management related tasks. Interns will gain experience networking with community service providers and communicating with people of diverse cultural backgrounds.

                        RESPONSIBILITES:

                        • Prepare apartments for incoming refugee families
                        • Manage client files and track necessary services
                        • Assist Case Managers in enrolling clients to eligible community services
                        • Accompany refugee clients on appointments and interviews with community service providers
                        • Assist supervising Case Manager with intensive cases as they arise
                        • Coordinate with Case Management to ensure services are being received

                        REQUIREMENTS:

                        • Pursuing a degree in a related field
                        • Punctuality, excellent time management skills, and a flexible schedule
                        • Ability to maintain confidentiality regarding client information
                        • Proficiency in a foreign language is preferred, but not required
                        • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
                        • Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle
                        •  

                        Health & Medical Advocacy Intern 

                        OVERVIEW:

                            Upon arrival to the United States and throughout their first few years, refugees and asylees face numerous hurdles to effectively navigate the US healthcare system and accessing important community health resources. The International Rescue Committee (IRC) works one-on-one with clients to meet each of their unique health needs. Health Advocate Interns play an important role in IRC's mission. The interns work in close coordination with IRC's Medical & Intensive Case Management (ICM) Coordinator as well as with local healthcare providers to coordinate and advocate for the healthcare and preventative health needs of refugee/asylee clients. By arranging appointments, teaching basic preventative health measures, and networking with healthcare providers, the Health Advocate Interns gain valuable experience working with clients and interpreters of diverse cultural backgrounds, hone skills in case noting, gain an understanding of refugees’ acute and chronic health concerns, and develop expertise in navigating the US medical system and Arizona's Medicaid.

                            RESPONSIBILITIES:

                                • Coordinate scheduling, interpretation, and transportation for all new arrivals to establish care with a Primary Care Provider and follow up as necessary
                                • Serve as patient advocate, accompany clients to medical appointments, transport clients for lab work and other diagnostic testing, and report follow-up and referrals from providers
                                • Record activities as directed and give timely reports to the Medical & ICM Coordinator
                                • Provide training to clients regarding pharmacy services and understanding how to access prescription and over-the-counter medications
                                • Assist clients to become self-sufficient in accessing transportation to medical appointments by providing trainings and assisting with applications to special transportation services as needed
                                • Work closely with the Medical & ICM Coordinator to assist clients in finding health resources that best meet their needs
                                • Reinforce clients’ understanding of treatment instructions and referral and specialist follow up care

                                REQUIREMENTS:

                                • Pursuing degree in health sciences or social work or possessing equivalent experience
                                • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
                                • Strong organizational skills and attention to detail
                                • Understanding and ability to maintain strict confidentiality regarding client information
                                • Driver’s license, personal vehicle, auto insurance, and clean driving record; willingness to transport clients in personal vehicle

                                COMMITMENT:

                                • Minimum 15 hrs/wk for 4 months and able to commit to 2 full business days
                                • Primary availability during IRC business hours (M-F; 8:30am-5:00pm)
                                • Preference given to applicants able to make multi-semester commitment

                                 

                                Health Education Intern (BPH/MPH)

                                OVERVIEW:

                                    Upon arrival to the United States and throughout their first few years, refugees and asylees face numerous hurdles to effectively navigate the US healthcare system and accessing important community health resources. The International Rescue Committee (IRC) works one-on-one with clients to meet each of their unique health needs. The Health Education intern will partner with health and wellness staff to develop localized health education workshops/classes on topics related to commonly diagnosed refugee health needs, preventive health behaviors and/or health care navigation. Interns will partner with mainstream service providers for curriculum development. After which, the intern will facilitate health education workshops to IRC clients.

                                    RESPONSIBILITIES:

                                        • Collaborate with health and wellness staff to develop or update health education curriculum
                                        • Schedule and maintain calendar for health education
                                        • Facilitate and lead health education workshops
                                        • Coordinate outreach to clients and partner organizations about health education workshops
                                        • Maintain client attendance and track clients progress on database (ETO)
                                        • Communicate client concerns to IRC staff
                                        • Assist in rolling out client satisfaction surveys, compile the results, and provide findings to health and wellness staff

                                         REQUIREMENTS:

                                        • Pursuing degree in Public Health
                                        • Experience with Health Education and preventive health training
                                        • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
                                        • Strong organizational skills and attention to detail
                                        • Understanding and ability to maintain strict confidentiality regarding client information
                                        • Driver’s license, personal vehicle, auto insurance, and clean driving record; willingness to transport clients in personal vehicle

                                        COMMITMENT:

                                        • Minimum 12 hrs/wk for 4 months and able to commit to blocks of time greater than 3 hours
                                        • Primary availability during IRC business hours (M-F; 8:30am-5:00pm)
                                        • Preference given to applicants able to make multi-semester commitment

                                         

                                        Housing and Family Support Intern

                                        OVERVIEW:

                                            The Housing and Family Support Intern works in close coordination with the Housing Coordinator, apartment managers, and refugee families to provide pre and post arrival casework services. The intern will assist in orienting new families to the basics of apartment living as well as housing rights and responsibilities in the United States. The intern will primarily work directly with new families at their homes and in the field, but will also be expected to provide valuable support by completing office-related tasks. The applicant will gain valuable experience working with the refugee community and community partners.

                                            RESPONSIBILITIES:

                                            • Lead in-home housing education sessions for new families with the assistance of an interpreter.
                                            • Work with new families to complete housing-related tasks such as submitting maintenance requests, purchasing money orders, and paying rent and utility bills.
                                            • Prepare housing for new families prior to airport arrival by purchasing necessary household items and culturally appropriate foods.
                                            • Assist new families to apply for and transition into subsidized housing programs through HUD, Section 8, and City of Tucson Public Housing.
                                            • Improve upon existing housing resources and develop new educational materials.
                                            • Work with the Housing Coordinator to maintain and establish new relationships with apartment managers and housing providers in the Tucson area.
                                            • Document all services provided using various databases and data tracking systems.

                                            REQUIREMENTS:

                                            • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds.
                                            • Strong organizational skills and attention to detail.
                                            • Understanding and ability to maintain strict confidentiality regarding client information.
                                            • Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle

                                            Immigration Outreach Intern

                                            OVERVIEW:

                                            Immigration Outreach Interns work with the Immigration Outreach Specialist to inform refugee and immigrant populations about the immigration services offered by IRC as well as to assist them in accessing those services. Interns will set up an information table at different community locations, such as libraries, and various events to give out information about the naturalization process and future citizenship fairs. They will inform potential clients of the services the International Rescue Committee provides and how we can help them with their immigration related needs. Interns may also learn how to assist clients by directly providing these services in between outreach events and seasons.

                                            RESPONSIBILITIES:

                                            • Conduct community outreach to refugee and immigrant population.
                                            • Table at community locations and public-facing events
                                            • Give out information about the naturalization process and future fairs.
                                            • Assist fair attendees in applying for citizenship.
                                            • Inform potential clients of the services the International Rescue Committee provides, and how we can help them with their immigration related needs.
                                            • Assist with projects and administrative duties as assigned by the Immigration Program Manager. 

                                            REQUIREMENTS:

                                            • Spanish conversational proficiency required
                                            • Capable of standing for up to 2 hours
                                            • Comfortable giving clear information to potential clients
                                            • Be willing to patiently & clearly communicate with limited English Speakers
                                            • Submit intern hours on a monthly basis.
                                            • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural background
                                            • Strong desire to learn about refugee resettlement and immigration issues
                                            • Ability to maintain confidentiality regarding client information.

                                            BENEFITS:

                                            • Practice communicating with limited English speakers.
                                            • Practice languages you may be learning (Spanish).
                                            • Gain a better understanding of the immigration system and laws.

                                            Location: Mix of in-office and external work at various locations in Tucson

                                             

                                            Immigration Services Intern

                                            OVERVIEW:

                                            Immigration Services Interns and Fellows work with the Immigration Program Manager to directly assist clients with the processing and filing of applications for family reunification, lawful permanent residence, affidavits of relationship, and other immigration petitions necessary to receive legal residency in the United States and reunite family members. Interns and Fellows may also contribute to marketing and community education strategies which raise awareness about IRC immigration services.

                                            RESPONSIBILITIES:

                                            • Set-up and conduct intake and immigration interviews with assistance from an interpreter and immigration staff.
                                            • Prepare and complete immigration applications and petitions on behalf of refugees, asylees, and immigrants for submission to the U.S. Citizenship and Immigration Services (USCIS).
                                            • Conduct follow-up, including written and telephone communication with USCIS and respond to requests for further evidence and inquiries.
                                            • Maintain case files by copying, faxing, and inputting information in immigration case management database.
                                            • Notify clients of USCIS interviews; ensure they have immunization records, photos, and other required documents complete and available for the interview.
                                            • Assist the Director to complete Affidavits of Relationship for family reunification; manage case files and client communication.
                                            • Conduct community outreach to refugee and immigrant population.
                                            • Assist with projects and administrative duties as assigned by the Immigration Program Manager. 

                                            REQUIREMENTS:

                                            • Strong desire to learn about refugee resettlement and immigration issues
                                            • Ability to maintain confidentiality regarding client information.
                                            • Proficiency in another language is preferred, but not required
                                            • Excellent time management skills, organized and attentive to detail
                                            • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural background

                                             

                                            Job Readiness Training

                                            OVERVIEW:

                                            The IRC in Tucson seeks an intern to support our Economic Empowerment Unit by helping clients complete job training classes. Through the Job Readiness Training (JRT) classes, refugees resettled by the IRC in Tucson receive information on finding employment in Tucson, workplace culture in the US, how to apply and interview for jobs, and rights and responsibilities in the workplace. The intern will assist the JRT AmeriCorps with facilitating JRT classes by supporting classroom activities such as mock interviews and filling out applications. Additionally, volunteers may administer the JRT pre/post assessment to clients with the help of an interpreter. JRT class is held Tuesdays, Wednesdays, and Thursdays from 1-3pm.

                                            RESPONSIBILITIES:

                                            • Support the Job Readiness Training AmeriCorps in facilitating JRT curriculum.
                                            • Conduct mock interviews and help clients fill out applications.
                                            • Administer JRT pre-post assessments with the help of an interpreter.
                                            • Complete other tasks as assigned.

                                            REQUIREMENTS:

                                            • Must be comfortable in an English-learner classroom setting; willing to patiently and clearly communicate with limited English speakers.
                                            • Must be patient, flexible, and creative.
                                            • Experience working with diverse backgrounds preferred. 
                                            • ESL teaching experience preferred.
                                            • Access to reliable personal vehicle preferred but not required.

                                            LEARNING OPPORTUNITIES:

                                            • Practice teaching in an English-learner classroom.
                                            • Practice languages you may be learning (Kiswahili, Arabic, Kinyarwanda, etc.).
                                            • Learn about the refugee resettlement process and how refugees find jobs and achieve economic self-sufficiency.

                                            MSW Intensive Case Management (ICM) Case Worker Associate

                                            OVERVIEW:

                                            Upon arrival to the United States and throughout their first few years, refugees and asylees face numerous hurdles to effectively navigate the US healthcare system and accessing important community health resources. The International Rescue Committee (IRC) works one-on-one with clients to meet each of their unique health needs. MSW interns work in close coordination with the Intensive Case Management (ICM) team to address barriers to health and wellness for refugee and asylee clients who include those with serious medical and mental-health conditions, the elderly, LGBTI clients, single mothers, and victims of sexual and gender-based violence enrolled in the ICM program. The MSW Casework Associate will be responsible for providing comprehensive support to ICM clients to address barriers to social determinates of health and barriers towards self-sufficiency. Interns gain valuable experience working with clients and interpreters of diverse cultural backgrounds, hone skills in case noting, gain an understanding of refugees’ acute and chronic health concerns, and develop expertise in navigating the US medical system and Arizona's Medicaid.

                                            RESPONSIBILITIES:

                                            • Conduct health and wellness client assessments 6 months, and 12 months after ICM enrollment
                                            • Develop individualized service plans based on client needs
                                            • Map community assets and help make referrals to community partners
                                            • Assist in scheduling and accompanying clients to health and wellness appointments as appropriate
                                            • Educate clients on U.S. healthcare and social service systems
                                            • Input client health and wellness information into IRC’s database
                                            • Communicate client concerns with ICM staff and coordinate health and wellness service plan with supervisor
                                            • Assist with ensuring proper documentation of services and client case files

                                            REQUIREMENTS:

                                            • Pursuing a Masters in Social Work from an accredited university (2nd year candidates given preference)
                                            • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds.
                                            • Strong organizational skills and attention to detail.
                                            • Understanding and ability to maintain strict confidentiality regarding client information.
                                            • Driver’s license, personal vehicle, auto insurance, and clean driving record; willingness to transport clients in personal vehicle

                                            COMMITMENT:

                                            • Minimum 12 hrs/wk for 1 to 2 semesters and able to commit to full business days
                                            • Primary availability during IRC business hours (M-F; 8:30am-5:00pm)
                                            • Preference given to applicants able to make multi-semester commitment

                                             

                                            New Roots Agriculture & Gardening Intern

                                            OVERVIEW:

                                            The New Roots program at IRC is an initiative to support gardening, food security, nutrition, enterprise, and production within the US network of IRC offices. The New Roots Intern would provide support in order to increase the capacity of New Roots programming at IRC in Tucson. In partnership with other local programs the New Roots Intern would assist with community gardening and food access with IRC clients. The New Roots Intern would help maintain the gardening program to increase access to locally grown and healthy foods and work to increase the overall health of our community.

                                            RESPONSIBILITIES:

                                            • Support development of New Roots initiative in Tucson through collaboration with IRC staff.
                                            • Coordinate with other community agencies which focus on community gardening to maintain community gardens in locations of easy access for refugee clients.
                                            • Evaluate effectiveness of community programming on increasing healthy food access, engaging neighborhood residents, and changing food consumption behavior.
                                            • Assist in securing donations of materials and technical advice to support for community gardeners.
                                            • Coordinate usage of interpreters to facilitate community farmer communication during meetings.
                                            • Assist in development and management of garden infrastructure
                                            • Maintaining intern and New Roots garden plots

                                            REQUIREMENTS:

                                            • Working towards a degree in a related field
                                            • Experience or demonstrated interest in food issues, gardening, garden design, or food security issues, preferably in a multicultural context.
                                            • Ability to communicate and work effectively as a team member in a multicultural environment.
                                            • Organized with great attention to detail and great flexibility.
                                            • Creativity and initiative to follow through on projects and ability to work independently.
                                            • Strong writing and editing skills, specifically in developing print and visual training materials.  Experience with computer-based interactive training tools a plus. 
                                            • Driver’s license, vehicle, auto insurance, and clean driving record

                                            LEARNING OPPORTUNITIES:

                                            • Practice communicating with limited English speakers
                                            • Practice languages you may be learning (Swahili, Arabic, Nepali, Kirundi, Kinyarwanda)
                                            • Gain a better understanding of the challenges associated with food access in a “food desert”

                                            COMMITMENT:

                                            • One full business day required, and availability in evening hours for garden workshops preferred

                                            LOCATIONS: Literacy Garden 200 E Yavapai Rd; Las Milpitas de Cottonwood Farm 2405 S Cottonwood Ln; and IRC Office

                                             

                                            Nutrition and Food Security Intern 

                                            OVERVIEW:

                                            The Nutrition and Food Security Intern works in close coordination with Case Managers to educate newly arrived refugee families about nutrition and how to access nutritious foods in their communities.  Through home visits and field trips, the NFS Intern will implement nutrition education curriculum around meal planning, food safety, storage, and health and wellness through diet choices.  The goal of this program is to teach new families to make healthy meal choices from day one and be an active participant in their own preventative health plan. 

                                            RESPONSIBILITIES:

                                            • Coordinate with interpreters, case managers and newly arrived families to implement nutrition curriculum within first two weeks of arrival
                                            • Transport families to local grocery stores to implement curriculum on how to identify and purchase nutritious foods
                                            • Conduct follow up visits with the family to provide additional education around meal planning and selecting nutritious alternatives as appropriate for family composition
                                            • Identify basic health issues related to nutritional deficiencies and adapt curriculum to meet these educational needs
                                            • Track and document all field activities. 

                                            REQUIREMENTS:

                                            • Background in diet and nutrition education
                                            • Demonstrated ability to work effectively with people from other cultural backgrounds; strong interpersonal communication skills
                                            • Demonstrated teaching skills, especially with English language learners
                                            • Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle.
                                            • Ability to self direct and communicate effectively
                                            • Ability to multi-task and direct students of all ages in loud and unstructured environments

                                             

                                            Reception and Administrative Services Intern

                                            OVERVIEW:

                                            The Reception Services Intern assists the Office Manager in prescreening walk-in clients and directing them towards the appropriate IRC service. The Intern will gain valuable experience in office operations and benefit from broad exposure to each segment of IRC’s work.

                                            RESPONSIBILITIES:

                                            • Receive all walk-in clients in a courteous manner and maintain an orderly waiting area
                                            • Assess initial client needs and notify appropriate staff
                                            • Answer and direct incoming calls in a timely manner
                                            • Receive and distribute incoming mail and faxes
                                            • Assist with the processing of monthly Development and Administrative reports
                                            • Other tasks and projects as directed by supervisor

                                            REQUIREMENTS:

                                            • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
                                            • Knowledge of professional office operating policies
                                            • Ability to maintain confidentiality regarding client information 
                                            • Proficiency in MS Office preferred
                                            • Strong verbal and written skills in English
                                            • Punctual and reliable

                                            Resettlement Assistance Intern

                                            OVERVIEW:

                                            Resettlement is at the heart of the IRC’s work with refugees. Services provided meet refugees’ basic needs for food, shelter and legal rights in the early, critical stages of the long-term resettlement process. All activities lay the foundation for clients to become self-sufficient and contribute positively to their new community. The Resettlement Assistance Intern will support the Resettlement Supervisor in quality assurance of files and service deliveries.

                                            RESPONSIBILITIES:

                                            • Assist in preparation of file set-up for all newly arrived and enrolled clients
                                            • Upload client documents in internal database
                                            • Assist in managing direct financial assistance for clients and reconciliation of credit card statements
                                            • Assist with service documentation through case-notes and case file maintenance
                                            • Conduct quality control of case files to ensure compliance and completion
                                            • Administrative and clerical support to staff including filing, copying, and distribution of client documents
                                            • Support the Resettlement Supervisor in additional tasks as necessary

                                            REQUIREMENTS:

                                            • Punctuality, excellent time management skills, and a flexible schedule
                                            • Outstanding communication and interpersonal abilities
                                            • Ability to maintain confidentiality regarding client information
                                            • Excellent organizational and leadership skills
                                            • Strong Attention to details
                                            • Ability to work with minimal supervision
                                            • Office and administration experience a plus, but training will be provided
                                            • Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds

                                            BENEFITS:

                                            • Develop relationships with all of IRC staff members and clients of different cultural backgrounds
                                            • Intern will acquire detailed knowledge of programs (e.g. Matching Grant, Arizona Refugee Resettlement Program, etc.) and public benefits available for refugees during their resettlement period
                                            • Intern will learn reporting requirements for resettlement agencies
                                            • Intern will gain exposure to case work in the resettlement field.
                                            • Professional development and administrative assistant skills