The purpose of the client-responsiveness core resource manual is to provide guidance and tools for International Rescue Committee country teams and those who are supporting them (TA’s and RMACs and AMU/ GPP/ Grants on Business Development) to design and implement projects that are responsive to our clients. It provides general advice and practical tips, as well as templates and frameworks, to carrying out the “8 client responsiveness actions” in order to collect and use the perspectives of our clients at different phases of the program cycle.

Author(s): Nicolas Seris and Chloe Whitley