Location: In-person - Sacramento, CA 
Duration: Internships require a commitment of 4 months, 15 hours/week, or minimum of 240 hours total. Volunteers require 3-6 hours/week, 4 months minimum.

SCOPE OF WORK: 

The Operations Specialist Intern provides a broad variety of support services to the Sacramento office. The position is responsible for completing general administrative tasks, including overseeing the general the day-to-day incoming phone calls and messages; is the first point of contact for walk-in clients and visitors; and provides clerical and office systems technical support to the agency staff—all while carrying out these duties in a professional and courteous manner. The position may also responsible for assisting the Site Director in coordinating meetings, training, and events, and serving as a local point person for operations. The position reports to the Operations Coordinator.

GENERAL RESPONSIBILITIES: 

  • Daily opening and/or closing the Sacramento office as schedule and office use needs permit; 
  • Provide support to the Sacramento office by serving as a focal point for day-to-day front office administration; 
  • Greet clients, visitors, donors, job candidates, and other important IRC stakeholders with a high degree of professionalism; 
  • Directs visitors to waiting area, as needed; monitors guest waiting time; 
  • Places/directs phone messages to appropriate program staff and tracks written message; 
  • Oversee operations in reception office and copy rooms, including receiving and distributing mail and deliveries, restocking office supplies, and posting office closure signs; 
  • Maintain a clean and welcoming waiting room; 
  • Work in collaboration with program staff to create and maintain a regularly updated collection of local client resources and contacts; 
  • Receive and distribute mail and deliveries; 
  • Maintain a check-in system for client appointments across departments. 

POSITION REQUIREMENTS:  

  • At least 2 years’ relevant work experience in office administration, human resources, facilities management, procurement or related field, preferred;  
  • Tech savvy, with the ability to troubleshoot basic hardware and software issues preferred;  
  • Ability to multi-task and work under pressure;  
  • Exceptional communication and organizational abilities; 
  • Demonstrated success working and communicating effectively across teams and in a multi-cultural environment; 
  • Proven ability to contribute both independently and as a key team member;  
  • Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively;  
  • Fluent in English, both spoken and written;  
  • Ability to communicate in a language frequently spoken by refugee clients (Dari, Farsi, Pashto) strongly preferred; 
  • Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage skills, and database familiarity is preferred. 

TO APPLY: 

Complete an online application at https://irc-global.my.salesforce-sites.com/volunteer. Please submit a resume and cover letter (including desired position, availability and motivation for applying). You will be contacted for a phone screening and next steps. All volunteer and internships are part-time, unpaid positions and contingent upon clearing a $40 background check.
 
If your school requires any documentation or agreement for a volunteer or internship position, please reach out to volunteersacramento@rescue.org prior to the phone screening.