Location: IRC in Richmond's office

Time Committment: Three or more hours per week on a regular schedule, ongoing. 

Responsibilities: Answer phones and direct calls to appropriate staff member; greet clients, visitors, and donors. Guide all visitors through the check-in process at the Visitor Kiosk using the ProxyClick app. Complete data entry, internet research, scanning, copying, faxing and filing. Take receipt of in-kind donations and provide tax receipts. Volunteer will interact with and support all departments as needed.


Be reliable; show up on time. Give plenty of notice if not able to make a shift – we rely on you and you are valuable! We must find a replacement for no-shows.

Be kind, courteous, and respectful to all clients, visitors, callers, staff, and interns.

Be self-sufficient – complete independent assignments efficiently and use supervisory time wisely.


Ability to work in an office setting that fluctuates greatly in pace and volume.

Interest in working with persons from all cultural backgrounds.

Comfort greeting in-person and conversing on the phone with individuals who might speak limited English.

Adequately follow instructions and see an assignment to completion, asking questions when necessary.

Moderate or higher skill level on Microsoft Office Suite.

Ease using apps on an iOS device.

Attend an informational orientation session on the organization; complete a background check that includes felony and misdemeanor criminal history and sex registry database check.


The gratifying experience of being an integral part of the daily activities of a non-profit refugee resettlement agency.

Receiving the support of the IRC in Richmond staff throughout your volunteer experience.

How to apply: Complete a Volunteer Application online. Please upload a resume or CV where indicated on the application. Once your submission has been received and reviewed, you will be invited to attend an upcoming volunteer orientation.