Office Location: 1873 S. Bellaire St. Suite 500, Denver, CO 80222
Commitment: Minimum of one 4-hour shift per week; 9am-1pm or 12pm-4pm. Six month commitment preferred with possibility to extend.

Position Description

Under the supervision and direction of the operations manager, the reception volunteer will engage with clients and staff at the IRC in Denver's front desk during regular business hours.

Responsibilities:

  • Greet clients and visitors in person and by phone.
  • Manage general email and phone inquiries; respond or refer as needed.
  • Relay messages and check voicemails regularly.
  • Maintain a clean, welcoming, and safe reception area.
  • Update bulletin boards and info displays.
  • Assist with appointment scheduling.
  • Perform clerical tasks: data entry, copying, scanning, and filing.
  • Sort and distribute mail, ensuring clients receive items promptly.
  • Monitor shared spaces (classroom, interview rooms, kitchen, bathrooms) for cleanliness and functionality.

Requirements:

  • Experience communicating effectively in diverse, multicultural settings.
  • Strong and clear communication skills.
  • Comfortable interacting with individuals with limited English proficiency.
  • Friendly phone and in-person manner.
  • Flexible, proactive, and adaptable to change.
  • Detail-oriented multitasker with sound judgment.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Fluency in a client language (e.g., Spanish, Arabic, Dari, Pashto, Swahili) is a plus.