Please Note:  This is an unpaid position.

This internship may be considered for school credit, depending on your school policies and requirements. If this is desired, please indicate so when applying.

Background: The International Rescue Committee provides opportunities for refugees, asylees, victims of human trafficking, survivors of torture, and other immigrants to thrive in America. Each year, thousands of people, forced to flee violence and persecution, are welcomed by the people of the United States into the safety and freedom of America. These individuals have survived against incredible odds. Celebrating 50 years of human services in Washington State, the IRC Seattle helps people to survive, reclaim control of their future and strengthen their communities. 

Scope of internship: The WA MASS Project Intern will serve as a key point of contact for clients at the IRC’s Seattle office. This role is ideal for individuals seeking hands-on experience in client services, nonprofit operations, and asylum support work. Interns will help maintain a welcoming and organized front desk environment, ensuring smooth daily operations and quality service delivery.. 

Location: IRC office in SeaTac: 1200 S 192nd. St SeaTac, WA 98148.

Time Commitment: 6 hours/week during IRC office hours. Regular schedule required. Shifts can be scheduled any time during regular business hours (M-F, 9AM – 5PM). Minimum commitment of 6 months is required.

Responsibilities:

Client Reception & Support

  • Greet clients warmly and offer water/snacks when needed
  • Follow Front Desk SOPs to ensure consistent and professional service
  • Provide basic information about WA MASSP services
  • Direct clients to appropriate staff members
  • Maintain confidentiality and a trauma-informed approach in all interactions

Appointment & Calendar Management

  • Schedule appointments as directed by Intake Coordinators or Navigators
  • Confirm appointments via phone, text, WhatsApp, or email
  • Update shared calendars and databases with appointment details.
     

Communication & Coordination

  • Communicate clearly with Navigators, Coordinators, and program staff regarding client arrivals and walk-ins.
  • Participate in daily check-ins or weekly team huddles.
  • Assist with distribution of CIK (Client Information Kits) when needed.
  • Assist with hotline support and follow ups.

Ideal Candidate:

  • Fluent in Spanish
  • Strong interpersonal and communication skills
  • Reliable, organized, and able to work independently
  • Interested in refugee services, asylum support, or nonprofit work

Reports to: WA MASS Project Asylum Services Coordinator

Updated: November 2025

 

If interested in this volunteer opportunity, please email Aaron.Nilson@Rescue.org and Ochmaa.Gantulga@Rescue.org with the position title in the subject, a resume, and statement of interest/cover letter.