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A Guide for Client Responsive Staff Management
The Guide aims to:
- Provide guidance and resources for senior management and staff on client responsive recruitment, learning and development and performance management;
- Guide staff to embrace the knowledge, attitudes, skills and behaviours that will institutionalise client responsive programming;
- Guide managers to systematically nurture and model the knowledge, attitudes, skills and behaviours that promote a client responsive orientation in themselves and their team.
Available documents & links